Shipping policy – Vélo Shop Obernai
Free collection in store
You can collect your order free of charge from our shop in Obernai (Alsace, France), usually within 24-72 h for items in stock. We let you know as soon as your order is ready.
Opening hours: Tuesday to Saturday, 9:30–12:00 / 13:00–18:30. Closed Sunday and Monday.
Parts & accessories
Dispatched within 48 hours for items in stock, via Chronopost:
- Parcel shop (parcels up to 20 kg, 2 to 3 working days): from €4.90
- To your door (parcels up to 30 kg, next working day before 1 pm): from €12.90
Free parcel-shop delivery from €150. The exact rate is calculated automatically at checkout, based on parcel weight.
Parcels over 20 kg: home delivery only, from €26.90 to €33.90 depending on weight (up to 30 kg). Heavier: collection in store or a quote on request.
Bikes & electric scooters
Delivered by a specialist carrier (Géodis), in mainland France. Our bikes and scooters are delivered assembled and adjusted by our workshop, ready to ride (a light saddle or handlebar adjustment may be needed after transport). The rate depends on the delivery department and the box: it is shown at checkout as soon as you enter your postcode, from €32.90 for a bike, €42.90 for an e-bike and €31.90 for a scooter. Free delivery from €2,000. You can also choose free collection in store.
Corsica: parts and accessories ship to a Chronopost parcel shop, from €9.90 (no home delivery, no free delivery). Bikes and scooters are not shipped to Corsica: collection in store, or a quote on request.
Lead times
Orders are prepared and dispatched within 1 to 3 working days (no dispatch on Saturdays, Sundays or public holidays). Average observed delivery time: 3 to 7 working days after dispatch, depending on destination and season.
Where we ship
Mainland France (bikes, scooters, parts and accessories), Corsica and 24 European Union countries (parts and accessories only): Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
If you are elsewhere and want a part, write to us with the reference and your delivery address: we will quote the shipping cost and send you a payment link. We answer in English.
European Union
Parts and accessories only (no bikes or scooters), by Chronopost: parcel shop in Belgium, Germany, Luxembourg, the Netherlands, Spain, Italy and Portugal (parcels up to 20 kg, 3 to 6 working days); home delivery everywhere (parcels up to 30 kg, 20 kg in Belgium; 1 to 3 working days). In Belgium: parcel shop from €5.90, home delivery from €14.90, free parcel-shop delivery from €250. Elsewhere, the price depends on the country and the weight; it is shown at checkout.
Order tracking
As soon as your order ships, you receive an e-mail with your tracking number and the carrier’s tracking link.
If you are out when the parcel arrives
If nobody is there, your parcel may be presented again or left at a collection point, according to the carrier’s terms.
Receiving and checking your parcel
Please check the condition of the parcel and the product, and that nothing is missing, while the driver is still there, and note any problem on the delivery note (with photos). Without a written reservation, no claim can be made against the carrier.
Late or problem delivery
If a delivery is unusually late or something goes wrong, contact us: contact@veloshop-obernai.com or +33 3 88 04 85 61. We open an investigation with the carrier straight away.
Returns and refunds
Right of withdrawal (online purchases)
Under the applicable regulations, you have 14 days from receipt of your order to exercise your right of withdrawal, without giving a reason and without penalty, apart from the cost of returning the goods.
If the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next working day.
How to exercise your right of withdrawal
You can exercise your right of withdrawal:
- through the contact form on our site, veloshop-obernai.fr,
- by e-mail to veloshop.obernai@gmail.com,
- or by post to: VELO SHOP SARL – 26 rue de Sélestat, 67210 Obernai, France.
Please state your order number, first and last name, and the product or products concerned.
Condition of returned products
- Products must be returned in their original condition, complete (packaging, accessories, manuals and so on) and fit for resale.
- Products that are damaged, soiled, incomplete or that have been misused cannot be taken back or refunded.
- Returns must be sent as a tracked parcel to the following address:
VELO SHOP SARL
26 rue de Sélestat
67210 Obernai – France
Return shipping costs
Return shipping is at the customer’s expense, except where we made a picking error or where a faulty product is covered by a warranty.
Refunds
- The refund covers the purchase price of the item or items and, where applicable, the original standard delivery charge.
- Additional delivery costs for an express shipping option are not refunded.
- Refunds are made using the same payment method as the original order (unless agreed otherwise), within a maximum of 14 days from receipt of the returned product or from proof of dispatch.
Exchanges
Where possible, you can ask for an exchange instead of a refund (size, colour, equivalent model). For a justified return, we cover the cost of sending the replacement item.
Products excluded from the right of withdrawal
As provided by law, the right of withdrawal does not apply in particular to:
- products personalised or configured specifically for the customer,
- services already fully performed with your prior agreement,
- products showing clear signs of use (wear, damage and so on).
