You can collect your order free of charge<\/strong> from our shop in Obernai (Alsace, France), usually within 24-72\u202fh<\/span> for items in stock. We let you know as soon as your order is ready.<\/p>\n Opening hours: Mardi \u00e0 samedi<\/span>, 9h30\u201312h \/ 13h\u201318h30<\/span>. Ferm\u00e9 dimanche et lundi<\/span>.<\/p>\n Dispatched within 48 hours for items in stock, via Chronopost<\/strong>:<\/p>\n Free parcel-shop delivery from 150\u202f\u20ac<\/span><\/strong>. The exact rate is calculated automatically at checkout, based on parcel weight.<\/p>\n Parcels over 20 kg<\/strong>: home delivery only, from 26,90\u202f\u20ac<\/span><\/strong> to 33,90\u202f\u20ac<\/span><\/strong> depending on weight (up to 30 kg). Heavier: collection in store or a quote on request.<\/p>\n Delivered by a specialist carrier (Géodis), in mainland France. Our bikes and scooters are delivered assembled and adjusted by our workshop, ready to ride<\/strong> (a light saddle or handlebar adjustment may be needed after transport). The rate depends on the delivery department and the box: it is shown at checkout as soon as you enter your postcode, from 32,90\u202f\u20ac<\/span> for a bike, 42,90\u202f\u20ac<\/span> for an e-bike and 31,90\u202f\u20ac<\/span> for a scooter. Free delivery from 2\u202f000\u202f\u20ac<\/span>.<\/strong> You can also choose free collection in store<\/strong>.<\/p>\n Corsica<\/strong>: parts and accessories ship to a Chronopost parcel shop, from \u20ac9.90 (no home delivery, no free delivery). Bikes and scooters are not shipped to Corsica: collection in store, or a quote on request.<\/p>\n Orders are prepared and dispatched within 1 to 3 working days (no dispatch on Saturdays, Sundays or public holidays). Average observed delivery time: 3 to 7 working days after dispatch, depending on destination and season.<\/p>\n Mainland France<\/strong> (bikes, scooters, parts and accessories), Corsica<\/strong> and 24 European Union countries<\/strong> (parts and accessories only): Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.<\/p>\n If you are elsewhere and want a part, write to us with the reference and your delivery address: we will quote the shipping cost and send you a payment link. We answer in English.<\/p>\n Parts and accessories only (no bikes or scooters), by Chronopost: parcel shop in Belgium, Germany, Luxembourg, the Netherlands, Spain, Italy and Portugal (parcels up to 20 kg, 3 to 6 working days); home delivery everywhere (parcels up to 30 kg, 20 kg in Belgium; 1 to 3 working days). In Belgium: parcel shop from 5,90\u202f\u20ac<\/span><\/strong>, home delivery from 14,90\u202f\u20ac<\/span>, free parcel-shop delivery from 250\u202f\u20ac<\/span><\/strong>. Elsewhere, the price depends on the country and the weight; it is shown at checkout.<\/p>\n As soon as your order ships, you receive an e-mail with your tracking number<\/strong> and the carrier’s tracking link.<\/p>\n If nobody is there, your parcel may be presented again or left at a collection point, according to the carrier’s terms.<\/p>\n Please check the condition of the parcel and the product, and that nothing is missing, while the driver is still there<\/strong>, and note any problem on the delivery note (with photos). Without a written reservation, no claim can be made against the carrier.<\/p>\n If a delivery is unusually late or something goes wrong, contact us: contact@veloshop-obernai.com<\/span><\/strong> or 03 88 04 85 61<\/span><\/a><\/strong>. We open an investigation with the carrier straight away.<\/p>\n Under the applicable regulations, you have 14 days<\/strong> from receipt of your order to exercise your right of withdrawal, without giving a reason and without penalty, apart from the cost of returning the goods.<\/p>\n If the deadline falls on a Saturday, Sunday or public holiday, it is extended to the next working day.<\/p>\n You can exercise your right of withdrawal:<\/p>\nParts & accessories<\/h3>\n
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Bikes & electric scooters<\/h3>\n
Lead times<\/h3>\n
Where we ship<\/h3>\n
European Union<\/h3>\n
Order tracking<\/h3>\n
If you are out when the parcel arrives<\/h3>\n
Receiving and checking your parcel<\/h3>\n
Late or problem delivery<\/h3>\n
Returns and refunds<\/h2>\n
Right of withdrawal (online purchases)<\/h3>\n
How to exercise your right of withdrawal<\/h3>\n